Scottish Council for Voluntary Organisations (SCVO)

The Client

We have a long-standing relationship with the Scottish Council for Voluntary Organisations (SCVO) having worked with them and their
members for several years, offering valuable industry knowledge and supporting a range of connectivity and telephony solutions.

Requirement

Remote Working
Back in March 2020, SCVO identified a need to enhance its mobile and remote working solution. The legacy solution was based on physical hardware, with any options for mobile working requiring expensive licences or additional hardware. This had previously been acceptable as the organisation only had a small number of employees with these needs, however, given Government guidance and National Lockdown, SCVO now had a far wider requirement for mobile and remote working.

What DB Comms did

Teams Telephone System
Through consultation we agreed that the organisation would like to leverage its investment in Microsoft Teams and in particular the Teams Telephone System add on.The Microsoft Teams Telephone System offered the organisation a single endpoint i.e. the Teams app to use for all internal and external communications via voice, video and instant messaging

Direct Routing
Given that the Microsoft Direct Call packages can be slightly restrictive, with the cost of calls and the requirement for users to be linked to a credit card, we were able to offer our ‘direct routing’ platform for Teams Telephone System which not only adds a voice route to MS Teams, but also adds our call management platform so you can build call plans, confirm messages, disaster recovery, voicemail to email and much more via a simple to administer web-based platform – without any technical PowerShell skills required.

Outcome for Client

Not only has the project enabled SCVO to move to a fully flexible remote working solution, allowing them to function as normal as possible throughout the Coronavirus Pandemic, but it provided them with a platform to build their flexible working strategy around in the future.

Share this case study:

DB Comms understood our requirements and future vision for Enterprise voice via the Cloud. They demonstrated excellent knowledge of the Teams Direct. Routing product and how to implement this in a way that would work best for us…

Ian Horsburgh / IT Manager SCVO

…The expert consultancy provided ensured a smooth and quick onboarding for our employees. Teams Direct Routing has helped us simplify and streamline business collaboration. We now have an effective single platform for internal and external communications. I’d highly recommend DB Comms to anyone

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