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Vittoria Group

The Client

The Vittoria Group, Edinburgh’s favourite Italian family restaurant, features award-winning eateries around the city. An Edinburgh institution since 1970, the Group also has four La Favorita Delivered take away shops which sell and deliver their award-winning pizzas across Edinburgh.

Requirement

The previous telecoms set up across five restaurants, four takeaway shops and one head office were the result of supplier decisions made from necessity rather than value or service and due to rapid growth our client ended up with a situation that was less than desirable.

  • The group had multiple providers across 10 locations for telephone lines and broadband services across various sites
    which became very difficult to control and budget
  • The situation caused confusion for staff members who didn’t know who to report service issues to
  • The business experienced several outages and losses of business as they had no disaster recovery plan

What DB Comms did

Phase 1:

  • We became a single provider for all telecoms and broadband services across the group, thus consolidating billing and simplifying the management
  • As part of our take over process we reviewed all available broadband services and recommended upgrades
  • Worked closely with the client’s IT provider to ensure all the broadband changes and associated router configurations and hardware upgrades were handled seamlessly

Phase 2:

  • Addressing disaster recovery, we installed a secondary broadband circuit for failover purposes, this was essential at the sites which rely on connectivity for online ordering
  • Legacy analogue phone lines were upgraded to our Hosted VoIP platform, this brought many call handling features, improving call management and customer experience

Outcome for Client

  • Universal solution across all sites making it simple for staff to work in different branches and operate in a similar environment
  • One simple invoice, broken down into cost centres, making it simple for the finance department to understand all costs assigned with telecoms for
    each location resulting in savings in excess of £8000 per annum
  • To follow disaster recovery processes we left staff with easy to follow guides to help them get back on line quickly and easily
  • The client now has a dedicated DB Comms account manager which helps staff at the restaurants and take away stores as they now have a single point of contact for all types of moves/add and change enquiries

Share this case study:

DB Comms have really become part of Team Tony and they look after all my comms and advise on how I can improve communications with our guests and suppliers. They take ownership and responsibility and another important part of my business put to bed – another thing I don’t need to worry about.

Tony Crolla, Owner Vittoria

One simple invoice, broken down into cost centres, making it simple for the finance department to understand all costs assigned with telecoms for each location resulting in annual savings in excess of

£8,000