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About us

DB Group are an award-winning utilities consultancy and telecoms service provider that have operated in the commercial space since 1996. Over the last 6 years, we have grown exponentially from a small family business to a multi-division company that serves our Clients’ energy, water, telecoms and environmental needs, with a focus on customer intimacy.

About the role

Our DB Comms division are currently recruiting for a Telecoms Provisioning Coordinator to join our talented team. This dynamic and exciting role is responsible for project managing customer orders end to end, from provisioning and scheduling installations to maintaining customer records in the company CRM and billing application.

The successful candidate will have excellent customer services skills, ideally gained in a similar role, with experience of WLR/Hosted/SIP provisioning as well as knowledge of number porting procedures. They will ensure the delivery of exceptional customer service, consistently meeting and exceeding agreed SLA’s by working in collaboration with the DB Comms team to ensure the smooth processing of customer orders, all while maintaining regular communication with the customer and managing expectations.

This is a fantastic opportunity for someone in a similar telecoms provisioning role who is looking for a new challenge with opportunities to develop their career in a fast-paced and growing business, as well as gaining exposure to the entire lifecycle of a telecoms customer.

Role requirements

Essential

  • Experience working within the telecoms industry;
  • Experience working within a customer service role;
  • Experience working under pressure and in stressful situations;
  • Ability to understand the needs of our customers, keeping them in mind when taking actions or making decisions;
  • Excellent attention to detail and strong numeric skills;
  • Experience of dealing with third party service providers;
  • Ability to grasp new concepts and terminology and learn new systems and services quickly, asking for help when required;
  • Good knowledge of mobile technology and services;
  • Excellent team player;
  • Self-motivated and enthusiastic;
  • Personable;

Desirable

  • Experience working within a provisioning role within the telecoms industry;
  • Experience working within a billing role within the telecoms industry;
  • A good knowledge of fixed and mobile telecoms and associated services;
  • Ability to analyse large volumes of numbers and data;

What are we offering?

  • This role is offered on a permanent contract, with a standard 6-month probation period to ensure both the business and candidate are happy in their new position;
  • The job offers a competitive salary range and excellent scope for future development;
  • 28 days annual leave per annum plus an additional 2 ‘duvet days’ to be used upon the successful completion of a probation period;
  • Upon completion of 3 months service, the successful candidate will be automatically enrolled in our pension scheme;
  • Finally, the successful candidate will have the chance to work in a challenging business who are trailblazing the way forward in their industry, while being part of a fantastic team.

How to apply

If you’re interested in the role of Provisioning Coordinator and want to join a fast-paced and growing business, click on the ‘Apply’ button to send us your CV and covering letter, telling us a bit about you and why you want to apply for the job.

DB Group is an equal opportunities employer and is committed to meeting our responsibilities under the Equality Act (2010), as such, should you require us to make any reasonable adjustments at any stage of this process, please make us aware. If you would like to review our Equal Opportunities Policy, please let us know.

DB Group complies with the General Data Protection Regulation (GDPR) and has updated its Privacy Notice for recruitment accordingly. If you’d like to review this notice, please contact our Data Protection Officer, whose details are listed on our Website.

About us

DB Group are an award-winning utilities consultancy and telecoms service provider that have operated in the commercial space since 1996. Over the last 6 years, we have grown exponentially from a small family business to a multi-division company that serves our Clients’ energy, water, telecoms and environmental needs, with a focus on customer intimacy.

About the role

We have an exciting opportunity for a driven, talented and conscientious individual to join our Operations team as a Utility Case Analyst.

Working as part of a team of Analysts, Specialists and Account Managers, this position serves as a critical link between our customers, suppliers and internal stakeholders, and is responsible for delivering timely and effective resolutions to a wide range of cases for our customers.

The successful candidate will be able to deliver good customer service and be able to display determination and initiative in resolving customer cases.

Main duties

  • Taking ownership of a range of cases, working to deliver an end-to-end resolution for the customer in line with our service levels by working collaboratively with the relevant supplier and relevant people within the business;
  • Logging and validating invoices/bills on behalf of our customers to ensure that they are being charged correctly in line with their supply contracts;
  • Resolving inaccurate customer invoices by liaising with the supplier, customer and relevant people within the business;
  • Maintaining accurate and up to date records using our IT systems e.g. CRM, Bill Validation and supplier portals;
  • Keeping customers updated on the progress of their cases by communicating using appropriate medium e.g. telephone or email;
  • Supporting Business Development Managers, Account Managers and Specialists with more complex case management;
  • Escalating cases to the Operations Manager or Business Development Manager that fall outwith either our own or the suppliers’ service level agreements (SLA);
  • Additional duties as required to support the wider team and business.

What are we offering?

  • This role is offered on a permanent contract, with a standard 6-month probation period to ensure both the business and candidate are happy in their new position;
  • The role has a salary range which will match the successful candidate’s skills and experience.
  • 28 days annual leave per annum plus an additional 2 ‘duvet days’ to be used upon the successful completion of a probation period;
  • Upon completion of 3 months service, the successful candidate will be automatically enrolled in our pension scheme;
  • Finally, the successful candidate will have the chance to work in a challenging business who are trailblazing the way forward in their industry, while being part of a fantastic team.

If this sounds like a role that you would be interested in and you think you have what we’re looking for, send us your CV and a covering letter by clicking on the ‘Apply’ button below.

DB Group is an equal opportunities employer and is committed to meeting our responsibilities under the Equality Act (2010), as such, should you require us to make any reasonable adjustments at any stage of this process, please make us aware. If you would like to review our Equal Opportunities Policy, please let us know.

DB Group complies with the General Data Protection Regulation (GDPR) and has updated its Privacy Notice for recruitment accordingly. If you’d like to review this notice, please contact our Data Protection Officer, whose details are listed on our Website.

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DB Group (Europe) Limited are an equal opportunities employer and we are committed to meeting our responsibilities under the Equality Act (2010), as such, should you require us to make any reasonable adjustments at any stage of the recruitment process, please make us aware by emailing opportunities@dbgroupeurope.com. If you would like to review our Equal Opportunities Policy, please send us an email to the same address above and we would be happy to send this to you.