Scottish Charities: The Stop Sell Phase of the PSTN Switch Off and What It Means for You

1st November 2023
Reading time < 2 minutes

The stop sell phase of the PSTN switch off commenced on September 5, 2023. This means that all providers in the UK have ceased offering traditional phone lines, including ISDN. This also applies to legacy broadband services that utilise the copper line, such as ADSL and FTTC broadband. Additionally, you cannot make changes it any existing analogue telephony – like adding an extra line as an example.

This is a significant milestone in the PSTN switch off process, and it is important for Scottish charities to start planning their migration to a new technology as soon as possible.

Here are some things that Scottish charities need to know about the stop sell phase:

      • No new PSTN or ISDN services can be purchased. If you need new phone lines or broadband, you will need to choose a digital alternative, such as Voice over Internet Protocol (VoIP).
      • You can still keep your existing PSTN services until December 2025. However, it is important to start planning your migration now to avoid any disruptions.
      • There are a number of different digital telephony solutions available. It is important to research your options and choose the best solution for your charity's needs.

Here are some tips for Scottish charities on how to prepare for the stop sell phase: 

  • Assess your current telephony needs. What features are important to you? How many phone lines do you need? What is your budget?
  • Research different digital telephony solutions, it maybe a adding a SIP Gateway to an existing system, migrating to a cloud-based system or integration with Microsoft Teams  
  • Work with a trusted supplier such as DB Comms. We have a long-standing relationship with SCVO as a partner and a supplier – believe we can help you choose the best solution for your charity's needs.
  • Make a plan - develop a plan for transitioning your charity to new telephony system. This will help to ensure a smooth and seamless transition

The PSTN switch off is a major change, but it is an opportunity for Scottish charities to upgrade to a more modern and reliable telephony solution. By planning ahead and choosing the right solution, charities can ensure that they continue to communicate effectively with their donors, volunteers, and beneficiaries.

Jargon busting 

ISDN - Integrated Services Digital Network 

PSTN - Public Switched Telephone Network 

VoIP - Voice over Internet Protocol