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Supplier and Case Management

ON YOUR SIDE

We build strong relationships with all the suppliers we currently work alongside.

Holding regular meetings with energy suppliers, we rank them in a league table to plot both price and service competitiveness and happily share this with customers and suppliers alike. This enables suppliers to better understand customer requirements, and provides a positive, combined approach to query management or new service ideation.

PEACE OF MIND

We manage your portfolio from multi-sites to single meters. We ensure consumption is recorded correctly, leading to accurate bills. For certain meter types, you will be provided access to a portal to check your own site and usage information.

WORKING TOGETHER

For any issues, we actively manage these through to resolution on your behalf. We understand the escalation process of each supplier and follow the rules and work with institutes such as the Ombudsman Services and Citizens Advice where necessary to get your problem fixed on your behalf.

Key Points

  • Dedicated Account Management: a face to the name, no generic mailboxes, working for you
  • Bill Validation: systems identify, analyse and resolve errors by carrying out over 100 separate checks
  • Query Management: escalation and management through to resolution of issues directly on your behalf.
  • Portal: a multi-site client can access their full portfolio in one online portal including document management per site.
  • Budget reports: analysis of spend, consumption, ROI project reports, site level usage, portfolio review, regional variances and forecasts and more.
  • Site works: we provide the full install and sign off for your property any infrastructure upgrades i.e. cabling, pipework and meters etc.
  • Smart Metering accurate, real time metering leading to actual invoices, consumption behaviour patterns at site or estate level.

  • Glenmuir

    DB Comms has been one of our trusted technology advisors for several years, they’ve always gone the extra mile to understand our business and offer solutions that fit our requirements. As a result, myself and my fellow Directors would have no hesitation in recommending DB Comms to any other company looking to review and upgrade their current technology solutions.

    — Fiona Barclay, Finance Director

  • Vittoria

    DB Comms have really become part of Team Tony and they look after all my comms and advise on how I can improve communications with our guests and suppliers. They take ownership and responsibility and another important part of my business put to bed – another thing I don’t need to worry about.

    — Tony Crolla, Owner Vittoria

  • Get Digital Scotland

    “DB Comms have been extremely helpful, responsive and supportive of this project. They have enabled
    us to quickly deliver digital access to the people we support. This will change lives.”

    — Jamie Trout, Digital Inclusion Programme Manager

  • Knight Frank

    DB and their sub-contractor were very accommodating and flexible in their approach allowing the project to be completed within an acceptable timescale.  DB Group met the needs of the project and provided a service with very limited disruption to our tenants

    — Sandra MacDonald, Site Building Manager

  • Scottish Council for Voluntary Organisations (SCVO)

    DB Comms understood our requirements and future vision for Enterprise voice via the Cloud. They demonstrated excellent knowledge of the Teams Direct. Routing product and how to implement this in a way that would work best for us…

    — Ian Horsburgh / IT Manager SCVO

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