Services » Energy » Supplier & Case Management

Supplier and Case Management

ON YOUR SIDE

We build strong relationships with all the suppliers we currently work alongside.

Holding regular meetings with energy suppliers, we rank them in a league table to plot both price and service competitiveness and happily share this with customers and suppliers alike. This enables suppliers to better understand customer requirements, and provides a positive, combined approach to query management or new service ideation.

PEACE OF MIND

We manage your portfolio from multi-sites to single meters. We ensure consumption is recorded correctly, leading to accurate bills. For certain meter types, you will be provided access to a portal to check your own site and usage information.

WORKING TOGETHER

For any issues, we actively manage these through to resolution on your behalf. We understand the escalation process of each supplier and follow the rules and work with institutes such as the Ombudsman Services and Citizens Advice where necessary to get your problem fixed on your behalf.

Key Points

  • Dedicated Account Management: a face to the name, no generic mailboxes, working for you
  • Bill Validation: systems identify, analyse and resolve errors by carrying out over 100 separate checks
  • Query Management: escalation and management through to resolution of issues directly on your behalf.
  • Portal: a multi-site client can access their full portfolio in one online portal including document management per site.
  • Budget reports: analysis of spend, consumption, ROI project reports, site level usage, portfolio review, regional variances and forecasts and more.
  • Site works: we provide the full install and sign off for your property any infrastructure upgrades i.e. cabling, pipework and meters etc.
  • Smart Metering accurate, real time metering leading to actual invoices, consumption behaviour patterns at site or estate level.

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