Unified Communications is more than a passing fad. When designed, implemented and managed properly, a Unified Communications solution will continue to develop and deliver real benefits to your business; improvements in productivity, collaboration, customer service, flexibility and responsiveness whilst delivering cost savings in both the short and long term.
From an IT/ Management perspective, deploying a Unified Communications solution can have many benefits for businesses of all sizes:
- Streamlined communications via single, familiar devices, such as smartphone, desktop, or laptop and clients like messenger and Skype for business – easier to manage / easier to use
- Web conferencing for real-time connections – built / integrated solution, meaning less applications to manage
- Anytime/anywhere video and audio conferencing to drive productivity and improved business processes
- Improved employee mobility/elimination of commuting time for virtual employees
- The ability to communicate effectively between customers and colleagues can improve productivity, creates a more collaborative working environment, which in turn improves teamwork, staff morale and ultimately creates loyalty.
For more information, you can get in contact here.
MiFID II | FCA Compliance
- The Financial Conduct Authority (FCA) currently implements MiFID, a legislation which was first applied in the UK from November 2007 to regulate firms who provide services to clients linked to financial instruments and the venues where those instruments are traded. However, to improve the functioning of financial markets and to strengthen investor protection, MiFID has been revised, and along with a new Markets in Financial Instruments Regulation (MiFIR), makes up the new legislation which will be known as MiFID II – this new legislation is now in place as of the 3rd of January 2018.
Call Recording – key changes that come under MiFID II include:
- Currently, only the telephone conversations of individuals directly involved in trading need to be recorded. However, MiFID II broadens the scope of recording considerably to include anyone involved in the advice chain that may result in a trade, with this applying to fixed line, mobile conversations and messaging
- Call recordings must now be stored and accessible for a minimum of five years (seven in some instances), a significant increase from the current minimum retention period of 6 months.
As a result, network-based mobile / fixed line recording and storage will be central to the new legislation – as of the January 3rd, 2018.
MiFID II affects a wide range of firms, particularly:
- Interdealer brokers
- Firms engaging in algorithmic and high-frequency trading
- Trading venues including regulated markets, multilateral trading facilities, and prospective organised trading facilities
- Prospective data reporting service providers
- Investment managers and investment advisers
- Stockbrokers
- Corporate finance firms and venture capital firms
VoIP is both cheaper and more flexible than ISDN, making it the only sensible choice for your business.
The hardest choice is actually whether to choose to maintain an IP-PBX onsite or opt for a cloud-hosted solution instead.
A true business grade VoIP solution offers outstanding service level and call quality – no echo, no packet loss and no stuttering phone calls. It should be simple to setup, configure and manage, capacity should be expendable at the drop of hat, you should be able to add lines can easily, divert numbers and change hunt groups and ring patterns – quickly and easily using any web connected device.
VoIP calls are cheaper than traditional methods and you will benefit from free calls between all your offices and business extensions regardless of their location, but cost savings are not the only benefits to your business.
- Number Porting : Keep your phone numbers – even if you are moving office
- Intelligent call routing : Provides a low-cost way of managing your key call routing and monitoring multiple contacts or sites, utilising Auto Attendants, Call Scheduling and Hunt Groups
- Local Phone Numbers : A VoIP system can have as many incoming numbers as you want, so you have a number for sales, a number for support, etc. These could be local numbers for targeted marking campaigns i.e. numbers for London, Manchester, Glasgow and Edinburgh
- Cost Savings and free calls : Very limited on-site kit to be maintained – also all your sites will benefit from free calls to each other.
- Flexibility : The volume of VoIP lines can be scaled instantly depending on available bandwidth.
DB Comms offers a range of services, including VOIP Broadband, click here to learn more.
Recently YouGov polled UK businesses who are already more productive because they have embraced the use of mobile and remote working technology. The total sample size for the study was 3,638 – 1,020 senior managers, 542 employees and 2,076 consumers. Among most it was conducted that businesses in both the private and public sector, had benefited by moving away from the shackles of the 9-5 working mentality. The study found that businesses embracing the “Anywhere Office” approach are working smarter and more efficiently than before. These businesses are empowering their staff by using technology like smartphones and tablets integrated with on-line collaboration tools and mobile software, thus helping them to work smarter and be business ready for a flexible world.
“Companies challenging the norm of the working day by maximising the benefits of technology are enjoying greater business efficiency with devices alone saving businesses 9.4 million hours and £2.2 billion per week”
Mobile working, is all about making your business ready to work smarter, and helping it to do more with the technology that is available to it, often the technology you already have. By offering a flexible way of working, at a time that suits your employees, you will have a happier, engaged and more productive workforce.
Embrace mobility? I would be happy to engage with your business to develop a fully managed mobility solution, that will get you working with the right devices, customised applications and secure your data.
Learn more by contacting us or visiting the DB Comms page.
Terms and Conditions
1 Introduction
1.1 These terms and conditions shall govern your use of our website.
1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
1.3 If you register with our website, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.
1.4 You must be at least 18 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.
1.5 Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy.
2 Copyright notice
2.1 Copyright © 2018 DB Group (Europe) Ltd.
2.2 Subject to the express provisions of these terms and conditions:
2.2.1 we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and
2.2.2 all the copyright and other intellectual property rights in our website and the material on our website are reserved.
3 Licence to use website
3.1 You may:
3.1.1 view pages from our website in a web browser;
3.1.2 download pages from our website for caching in a web browser;
3.1.3 print pages from our website;
3.1.4 stream audio and video files from our website; and
3.1.5 use our website services by means of a web browser,
3.1.6 subject to the other provisions of these terms and conditions.
3.2 Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.
3.3 You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes.
3.4 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.
3.5 Unless you own or control the relevant rights in the material, you must not:
3.5.1 republish material from our website (including republication on another website);
3.5.2 sell, rent or sub-license material from our website;
3.5.3 show any material from our website in public;
3.5.4 exploit material from our website for a commercial purpose; or
3.5.5 redistribute material from our website.
3.6 We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.
4 Acceptable use
4.1 You must not:
4.1.1 use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
4.1.2 use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
4.1.3 use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
4.1.4 conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
4.1.5 access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;
4.1.6 violate the directives set out in the robots.txt file for our website; or
4.1.7 use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).
4.2 You must not use data collected from our website to contact individuals, companies or other persons or entities.
4.3 You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.
5 Your content: licence
5.1 In these terms and conditions, "your content" means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website.
5.2 You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to reproduce, store and, with your specific consent, publish your content on and in relation to this website.
5.3 You grant to us the right to sub-license the rights licensed under Section 5.2.
5.4 You grant to us the right to bring an action for infringement of the rights licensed under Section 5.2.
5.5 You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.
5.6 You may edit your content to the extent permitted using the editing functionality made available on our website.
5.7 Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.
6 Your content: rules
6.1 You warrant and represent that your content will comply with these terms and conditions.
6.2 Your content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).
6.3 Your content, and the use of your content by us in accordance with these terms and conditions, must not:
6.3.1 be libellous or maliciously false;
6.3.2 be obscene or indecent;
6.3.3 infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
6.3.4 infringe any right of confidence, right of privacy or right under data protection legislation;
6.3.5 constitute negligent advice or contain any negligent statement;
6.3.6 constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;
6.3.7 be in contempt of any court, or in breach of any court order;
6.3.8 be in breach of racial or religious hatred or discrimination legislation;
6.3.9 be blasphemous;
6.3.10 be in breach of official secrets legislation;
6.3.11 be in breach of any contractual obligation owed to any person;
6.3.12 depict violence in an explicit, graphic or gratuitous manner;
6.3.13 be pornographic, lewd, suggestive or sexually explicit;
6.3.14 be untrue, false, inaccurate or misleading;
6.3.15 consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
6.3.16 constitute spam;
6.3.17 be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or
6.3.18 cause annoyance, inconvenience or needless anxiety to any person.
7 Limited warranties
7.1 We do not warrant or represent:
7.1.1 the completeness or accuracy of the information published on our website;
7.1.2 that the material on the website is up to date; or
7.1.3 that the website or any service on the website will remain available.
7.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.
7.3 To the maximum extent permitted by applicable law and subject to Section 8.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.
8 Limitations and exclusions of liability
8.1 Nothing in these terms and conditions will:
8.1.1 limit or exclude any liability for death or personal injury resulting from negligence;
8.1.2 limit or exclude any liability for fraud or fraudulent misrepresentation;
8.1.3 limit any liabilities in any way that is not permitted under applicable law; or
8.1.4 exclude any liabilities that may not be excluded under applicable law.
8.2 The limitations and exclusions of liability set out in this Section 8 and elsewhere in these terms and conditions:
8.2.1 are subject to Section 8.1; and
8.2.2 govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.
8.3 To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.
8.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
8.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
8.6 We will not be liable to you in respect of any loss or corruption of any data, database or software.
8.7 We will not be liable to you in respect of any special, indirect or consequential loss or damage.
8.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).
9 Breaches of these terms and conditions
9.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:
9.1.1 send you one or more formal warnings;
9.1.2 temporarily suspend your access to our website;
9.1.3 permanently prohibit you from accessing our website;
9.1.4 block computers using your IP address from accessing our website;
9.1.5 contact any or all of your internet service providers and request that they block your access to our website;
9.1.6 commence legal action against you, whether for breach of contract or otherwise; and/or
9.2 Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking.
10 Variation
10.1 We may revise these terms and conditions from time to time.
10.2 The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.
10.3 If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.
11 Assignment
11.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.
11.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.
12 Severability
12.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
12.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
13 Third party rights
13.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
13.2 The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.
14 Entire agreement
14.1 Subject to Section 8.11, these terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.
15 Law and jurisdiction
15.1 These terms and conditions shall be governed by and construed in accordance with Scottish Law.
15.2 Any disputes relating to these terms and conditions shall be subject to the non-exclusive jurisdiction of the courts of Scotland.
16 Statutory and regulatory disclosures
16.1 Our VAT number is 671308052.
17 Our details
17.1 This website is owned and operated by DB Group (Europe) Ltd.
17.2 We are registered in Scotland under registration number SC252194, and our registered office is at Pinnacle House, Mill Road Enterprise Park, Linlithgow, EH49 7SF.
17.3 Our principal place of business is at Pinnacle House, Mill Road Enterprise Park, Linlithgow, EH49 7SF.
17.4 You can contact us:
17.4.1 by post, to the postal address given above;
17.4.2 using our website contact form;
17.4.3 by telephone, on the contact number published on our website from time to time; or
17.4.4 by email, using the email address published on our website from time to time.
17.4.5 if your query relates to your personal data, please read our Cookies and Privacy Policy or email dataprotectionofficer@dbgroupeurope.com to discuss in more detail.
Cookies and Privacy Policy
1 Introduction
1.1 We are committed to safeguarding the privacy of our website visitors.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors; in other words, where we determine the purposes and means of the processing of that personal data.
1.3 We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.
1.4 In this policy, "we", "us" and "our" refer to DB Group (Europe) Ltd. For more information about us, see Section 12.
2 How we use your personal data
2.1 In this Section 2 we have set out:
2.1.1 The general categories of personal data that we may process;
2.1.2 The purposes for which we may process personal data; and
2.1.3 The legal bases of the processing.
2.2 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
2.3 We may process your account data ("account data"). The account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
2.4 We may process information that you post for publication on our website or through our services ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is consent.
2.5 We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.
2.6 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your contact details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.
2.7 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.
2.8 We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
2.9 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
2.10 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
2.11 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
2.12 Please do not supply any other person's personal data to us, unless we prompt you to do so.
3 Providing your personal data to others
3.1 We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
3.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out- of-court procedure.
3.3 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4 International transfers of your personal data
4.1 In this Section 4, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).
4.2 We and our other group companies have offices and facilities in the United Kingdom. The European Commission has made an "adequacy decision" with respect to the data protection laws of this country. Transfers out with this country will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model- contracts-transfer-personal-data-third-countries_en.
4.3 The hosting facilities for our website are situated in the United Kingdom. The European Commission has made an "adequacy decision" with respect to the data protection laws of this country. Transfers out with this country will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which you can obtain from https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model- contracts-transfer-personal-data-third-countries_en.
4.4 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
5 Retaining and deleting personal data
5.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
5.3 We will retain your personal data as follows:
5.3.1 Usage data will be retained for a maximum period of 24 months following date of access.
5.3.2 Account data will be retained for a maximum period of 24 months following date of access.
5.3.3 Publication data will be retained for a maximum period of 24 months following date of access.
5.3.4 Enquiry data will be retained for a maximum period of 24 months following date of access.
5.3.5 Transaction data will be retained for a maximum period of 24 months following date of access.
5.3.6 Notification data will be retained for a maximum period of 24 months following date of access.
5.3.7 Communication data will be retained for a maximum period of 24 months following date of access.
5.4 In some cases, it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
5.4.1 The period of retention of such personal data will be determined based on legitimate interests, namely the proper administration of our website and business and communications with users
5.5 Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
6 Amendments
6.1 We may update this policy from time to time by publishing a new version on our website.
6.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
6.3 We may notify you of changes to this policy by email (providing you have consented to receiving email communications from us).
7 Your rights
In this Section 7, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
7.2 Your principal rights under data protection law are:
7.2.1 the right to access;
7.2.2 the right to rectification;
7.2.3 the right to erasure;
7.2.4 the right to restrict processing;
7.2.5 the right to object to processing;
7.2.6 the right to data portability;
7.2.7 the right to complain to a supervisory authority; and
7.2.8 the right to withdraw consent.
7.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can request your personal data by contacting our Data Protection Officer (details below).
7.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
7.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
7.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
7.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
7.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
7.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
7.10 To the extent that the legal basis for our processing of your personal data is:
7.10.1 Consent; or
7.10.2 That the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
7.11 And such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
7.12 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
7.13 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
7.14 You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified in this Section 7.
8 About cookies
8.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
8.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
8.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
9 Cookies that we use
9.1 We use cookies for the following purposes:
9.1.1 Authentication - we use cookies to identify you when you visit our website and as you navigate our website
9.1.2 Status - we use cookies to help us to determine if you are logged into our website
9.1.3 Personalisation - we use cookies to store information about your preferences and to
personalise the website for you
9.1.4 Advertising - we use cookies to help us to display advertisements that will be relevant to you
9.1.5 Analysis - we use cookies to help us to analyse the use and performance of our website and services
9.1.6 Cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally
10 Cookies used by our service providers
10.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
10.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/.
10.3 We use Google AdWords to publish interest-based advertisements on third-party websites (also known as remarketing). These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies. This behaviour tracking allows Google to tailor the advertisements that you see on other websites to reflect your interests (but we do not publish interest- based advertisements on our website). You can view, delete or add interest categories associated with your browser by visiting: https://adssettings.google.com. You can also opt out of the AdWords partner network cookie using those settings or using the Network Advertising Initiative's multi-cookie opt-out mechanism at: http://optout.networkadvertising.org. However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-ins available at: https://support.google.com/ads/answer/7395996.
10.4 We use Facebook Ads to track return on investment and conversion. You can view the privacy policy of this service provider at: https://www.facebook.com/about/privacy.
11 Managing cookies
11.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
11.1.1 https://support.google.com/chrome/answer/95647?hl=en (Chrome);
11.1.2 https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
11.1.3 http://www.opera.com/help/tutorials/security/cookies/ (Opera);
11.1.4 https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete- manage-cookies (Internet Explorer);
11.1.5 https://support.apple.com/kb/PH21411 (Safari); and
11.1.6 https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
11.2 Blocking all cookies will have a negative impact upon the usability of many websites.
11.3 If you block cookies, you will not be able to use all the features on our website.
12 Our details
12.1 This website is owned and operated by DBGroup (Europe) Ltd.
12.2 We are registered in Scotland under registration number SC252194, and our registered office is at Pinnacle House, Mill Road Enterprise Park, Linlithgow, EH49 7SF.
12.3 Our principal place of business is at Pinnacle House, Mill Road Enterprise Park, Linlithgow, EH49 7SF.
12.4 You can contact us:
12.4.1 by post, to the postal address given above;
12.4.2 using our website contact form;
12.4.3 by telephone, on the contact number published on our website from time to time; or
12.4.4 by email, using the email address published on our website from time to time.
13 Data Protection Officer
13.1 Our data protection officer's contact details are:
13.1.1 Name: Nicholas Gribben
13.1.2 Role: Data Protection Officer / Director
13.1.3 Address: Pinnacle House, Mill Road Enterprise Park, Linlithgow, EH49 7SF
13.1.4 Telephone: 01506 848 848
13.1.5 Email: dataprotectionofficer@dbgroupeurope.com