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Scotland FAQ & Support

What Is My Rateable Value?

Am I Eligible For Charitable Exemption?

What Is Trade Effluent?

How Do I Apply For Trade Effluent Consent?

I Am A New Business Owner, I Thought I Paid For My Water Through Council Tax?

I Think I Have A Leak, What Do I Do?

What Is Surface Water Drainage?

Do I Have To Pay For Water If My Property Is Vacant?

How Do I Make A Complaint To The Ombudsman?

You can only raise a complaint with Ombudsman if you have previously made the complaint request with your supplier. If complaint has been raised, select here for next steps:

England FAQ & Support

What Is My Rateable Value?

Am I Eligible For Exemption?

How Do I Apply For Trade Effluent Consent?

I Am A New Business Owner, I Thought I Paid Direct To Wholesaler?

I Think I Have A Leak, What Do I Do?

What Is Surface Water Drainage?

Do I Have To Pay For Water If My Property Is Vacant?

Do I Have To Pay For Water If My Property Is Vacant?

How Do I Make A Complaint To The Ombudsman?

You can only raise a complaint with Ombudsman if you have previously made the complaint request with your supplier. If complaint has been raised, select here for next steps:

Make a complaint | CCW

OR

Resolve a Deadlocked Water and Sewerage Complaint – WATRS

DB Group is very proud to be certified in ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018. It shows how dedicated we are to quality management. In the unlikely event you feel we haven’t performed our work with the level of care expected, you can read our Complaint Policy.

Company Number: SC252194

VAT Number: GB 671308052

Registered Address: Pinnacle House, Mill Road Enterprise Park, Linlithgow, EH49 7SF

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