DB Water Hub » Forms & Support

Scotland FAQ & Support

What is my Rateable Value?
I am a new business owner, I thought I paid for my water through council tax?
I think I have a leak, what do I do?
Do I have to pay for water if my property is vacant?
How do I make a complaint to the Ombudsman?

You can only raise a complaint with Ombudsman if you have previously made the complaint request with your supplier. If complaint has been raised, select here for next steps:

SPSO

England FAQ & Support

Am I eligible for exemption?
I am a new business owner, I thought I paid direct to wholesaler?
I think I have a leak, what do I do?
What is Surface Water Drainage?
Do I have to pay for water if my property is vacant?
How do I make a complaint to the Ombudsman?

You can only raise a complaint with Ombudsman if you have previously made the complaint request with your supplier. If complaint has been raised, select here for next steps:

Make a complaint | CCW (ccwater.org.uk)

OR

Resolve a Deadlocked Water and Sewerage Complaint – WATRS (cedr.com)

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