[vc_row][vc_column][vc_row_inner el_class="container"][vc_column_inner][ultimate_heading main_heading="Scotland FAQ & Support" main_heading_style="font-weight:bold;" main_heading_margin="margin-bottom:30px;"][/ultimate_heading][/vc_column_inner][/vc_row_inner][ultimate_spacer height="60"][vc_row_inner el_class="container"][vc_column_inner width="1/2"][bsf-info-box icon="Defaults-arrow-right" icon_size="32" icon_color="#1c98d5" title="What Is My Rateable Value?" read_more="title" link="url:http%3A%2F%2Fwww.saa.gov.uk%2F|target:_blank" pos="left" el_class="dbw-faq-link"][/bsf-info-box][bsf-info-box icon="Defaults-arrow-right" icon_size="32" icon_color="#1c98d5" title="Am I Eligible For Charitable Exemption?" read_more="title" link="url:https%3A%2F%2Fwww.scottishwater.co.uk%2F-%2Fmedia%2FScottishWater%2FDocument-Hub%2FBusiness-and-Developers%2FLicensed-Providers%2F020421SGESpolicy.pdf|target:_blank" pos="left" el_class="dbw-faq-link"][/bsf-info-box][bsf-info-box icon="Defaults-arrow-right" icon_size="32" icon_color="#1c98d5" title="What Is Trade Effluent?" read_more="title" link="url:https%3A%2F%2Fdocs.google.com%2Fviewerng%2Fviewer%3Furl%3Dhttps%3A%2F%2Fsw-prod-93-north-eu-502220-cd.azurewebsites.net%2F-%2Fmedia%2FScottishWater%2FDocument-Hub%2FBusiness-and-Developers%2FByelaws-and-Trade-Effluent%2F300921tradeeffluentnoticeexplanatorynotesv21.pdf|target:_blank" pos="left" el_class="dbw-faq-link"][/bsf-info-box][bsf-info-box icon="Defaults-arrow-right" icon_size="32" icon_color="#1c98d5" title="How Do I Apply For Trade Effluent Consent?" read_more="title" link="url:https%3A%2F%2Fwww.business-stream.co.uk%2Four-services%2Ftrade-effluent%2Fconsent%2F|target:_blank" pos="left" el_class="dbw-faq-link"][/bsf-info-box][bsf-info-box icon="Defaults-arrow-right" icon_size="32" icon_color="#1c98d5" title="I Am A New Business Owner, I Thought I Paid For My Water Through Council Tax?" read_more="title" link="url:https%3A%2F%2Fdocs.google.com%2Fviewerng%2Fviewer%3Furl%3Dhttps%3A%2F%2Fsw-prod-93-north-eu-502220-cd.azurewebsites.net%2F-%2Fmedia%2FScottishWater%2FDocument-Hub%2FBusiness-and-Developers%2FBusiness-Customers%2F261118NewBusinessesLeaflet.pdf|target:_blank" pos="left" el_class="dbw-faq-link"][/bsf-info-box][/vc_column_inner][vc_column_inner width="1/2"][bsf-info-box icon="Defaults-arrow-right" icon_size="32" icon_color="#1c98d5" title="I Think I Have A Leak, What Do I Do?" read_more="title" link="url:https%3A%2F%2Fdocs.google.com%2Fviewerng%2Fviewer%3Furl%3Dhttps%3A%2F%2Fsw-prod-93-north-eu-502220-cd.azurewebsites.net%2F-%2Fmedia%2FScottishWater%2FDocument-Hub%2FFactsheets-and-Leaflets%2FFactsheets%2F240420SW_FactSheet_17_2020_update_v1_web.pdf|target:_blank" pos="left" el_class="dbw-faq-link"][/bsf-info-box][bsf-info-box icon="Defaults-arrow-right" icon_size="32" icon_color="#1c98d5" title="What Is Surface Water Drainage?" read_more="title" link="url:https%3A%2F%2Fdocs.google.com%2Fviewerng%2Fviewer%3Furl%3Dhttps%3A%2F%2Fsw-prod-93-north-eu-502220-cd.azurewebsites.net%2F-%2Fmedia%2FScottishWater%2FDocument-Hub%2FBusiness-and-Developers%2FBusiness-Customers%2F160718ScottishWaterGuideSurfaceWaterDrainage.pdf|target:_blank" pos="left" el_class="dbw-faq-link"][/bsf-info-box][bsf-info-box icon="Defaults-arrow-right" icon_size="32" icon_color="#1c98d5" title="Do I Have To Pay For Water If My Property Is Vacant?" read_more="title" link="url:https%3A%2F%2Fdocs.google.com%2Fviewerng%2Fviewer%3Furl%3Dhttps%3A%2F%2Fsw-prod-93-north-eu-502220-cd.azurewebsites.net%2F-%2Fmedia%2FScottishWater%2FDocument-Hub%2FBusiness-and-Developers%2FBusiness-Customers%2F160718VacantPropertiesFAQs.pdf|target:_blank" pos="left" el_class="dbw-faq-link"][/bsf-info-box][bsf-info-box icon="Defaults-arrow-right" icon_size="32" icon_color="#1c98d5" title="How Do I Make A Complaint To The Ombudsman?" read_more="box" link="url:https%3A%2F%2Fwww.spso.org.uk%2Fcomplain%2Fform%2Fstart%2F|target:_blank" pos="left" el_class="dbw-faq-link"]You can only raise a complaint with Ombudsman if you have previously made the complaint request with your supplier. If complaint has been raised, select here for next steps:[/bsf-info-box][/vc_column_inner][/vc_row_inner][ultimate_spacer height="60"][vc_row_inner el_class="container"][vc_column_inner][ultimate_heading main_heading="England FAQ & Support" main_heading_style="font-weight:bold;" main_heading_margin="margin-bottom:30px;"][/ultimate_heading][/vc_column_inner][/vc_row_inner][ultimate_spacer height="60"][vc_row_inner el_class="container"][vc_column_inner width="1/2"][bsf-info-box icon="Defaults-arrow-right" icon_size="32" icon_color="#1c98d5" title="What Is My Rateable Value?" read_more="title" link="url:https%3A%2F%2Fwww.gov.uk%2Fintroduction-to-business-rates%2Frevaluation|target:_blank" pos="left" el_class="dbw-faq-link"][/bsf-info-box][bsf-info-box icon="Defaults-arrow-right" icon_size="32" icon_color="#1c98d5" title="Am I Eligible For Exemption?" read_more="title" link="url:https%3A%2F%2Fwww.ofwat.gov.uk%2Fnonhouseholds%2Fsurface-water-drainage%2Fexemptions-from-charges%2F|target:_blank" pos="left" el_class="dbw-faq-link"][/bsf-info-box][bsf-info-box icon="Defaults-arrow-right" icon_size="32" icon_color="#1c98d5" title="How Do I Apply For Trade Effluent Consent?" read_more="title" link="url:https%3A%2F%2Fwww.gov.uk%2Fdischarge-of-trade-effluent-england-and-wales|target:_blank" pos="left" el_class="dbw-faq-link"][/bsf-info-box][bsf-info-box icon="Defaults-arrow-right" icon_size="32" icon_color="#1c98d5" title="I Am A New Business Owner, I Thought I Paid Direct To Wholesaler?" read_more="title" link="url:http%3A%2F%2Fwater%2520and%2520sewerage%2520rates%2520for%2520businesses%2520-%2520gov.uk%2520%2528www.gov.uk%2529%2F|target:_blank" pos="left" el_class="dbw-faq-link"][/bsf-info-box][bsf-info-box icon="Defaults-arrow-right" icon_size="32" icon_color="#1c98d5" title="I Think I Have A Leak, What Do I Do?" read_more="title" link="url:https%3A%2F%2Fwww.ofwat.gov.uk%2Fnonhouseholds%2Fsupply-and-standards%2Fleakage%2F|target:_blank" pos="left" el_class="dbw-faq-link"][/bsf-info-box][/vc_column_inner][vc_column_inner width="1/2"][bsf-info-box icon="Defaults-arrow-right" icon_size="32" icon_color="#1c98d5" title="What Is Surface Water Drainage?" read_more="title" link="url:https%3A%2F%2Fwww.ofwat.gov.uk%2Fnonhouseholds%2Fsurface-water-drainage%2F|target:_blank" pos="left" el_class="dbw-faq-link"][/bsf-info-box][bsf-info-box icon="Defaults-arrow-right" icon_size="32" icon_color="#1c98d5" title="Do I Have To Pay For Water If My Property Is Vacant?" read_more="title" link="url:https%3A%2F%2Fdocs.google.com%2Fviewerng%2Fviewer%3Furl%3Dhttps%3A%2F%2Fsw-prod-93-north-eu-502220-cd.azurewebsites.net%2F-%2Fmedia%2FScottishWater%2FDocument-Hub%2FBusiness-and-Developers%2FBusiness-Customers%2F160718VacantPropertiesFAQs.pdf|target:_blank" pos="left" el_class="dbw-faq-link"][/bsf-info-box][bsf-info-box icon="Defaults-arrow-right" icon_size="32" icon_color="#1c98d5" title="Do I Have To Pay For Water If My Property Is Vacant?" read_more="title" link="url:https%3A%2F%2Fdocs.google.com%2Fviewerng%2Fviewer%3Furl%3Dhttps%3A%2F%2Fsw-prod-93-north-eu-502220-cd.azurewebsites.net%2F-%2Fmedia%2FScottishWater%2FDocument-Hub%2FBusiness-and-Developers%2FBusiness-Customers%2F160718VacantPropertiesFAQs.pdf|target:_blank" pos="left" el_class="dbw-faq-link"][/bsf-info-box][bsf-info-box icon="Defaults-arrow-right" icon_size="32" icon_color="#1c98d5" title="How Do I Make A Complaint To The Ombudsman?" pos="left" el_class="dbw-faq-link"]You can only raise a complaint with Ombudsman if you have previously made the complaint request with your supplier. If complaint has been raised, select here for next steps:
OR
Resolve a Deadlocked Water and Sewerage Complaint – WATRS[/bsf-info-box][/vc_column_inner][/vc_row_inner][ultimate_spacer height="30"][/vc_column][/vc_row]
