On your side
At DB Group we work with you and your existing water supplier in order to ensure that your business obtain best value from your existing or new agreement. We’ve been in the competitive water market place for 10 years and have grown to become one of the leading consultants within the water industry. We don’t provide impartial, independent advice – we are fully on your side. We will advise your business and work with your supplier, in order to deliver the best possible outcomes for YOU and your business.
Peace of Mind
From managing your portfolio and ensuring all bills are correct in conjunction with alerting you of consumption concerns and providing options to resolve. We are here to support you throughout your water contract and advise on all aspects of water use and billing. Providing you with the comfort and knowledge that these supplies are in the best of fitness and that you always have someone you can turn to, whenever required.
This service can be utilised immediately following our bespoke procurement process or even midway through your existing contract. If you have a problem or would appreciate our support to help review and optimise your water supplies, please get in touch with DB Water and we can begin planning how to make these supplies and suppliers work harder for you.
- Your portfolio managed: We review your database and ensure all billing data is correct.
- Consolidated billing: Receive a single monthly bill for all your sites.
- Easy site transfer and changes: Managing site changes.
- Bill validation: Bills reviewed, checked and resolved.
- Application submissions and bill resolution: Leaving you free to focus on other areas.
- First class customer service: Account, billing and technical support all coordinated through your account team.
- Complaint Resolution: When being nice just isn’t sufficient anymore – we get angry, so you don’t have to.
- DB Group alert service: Alerts to potential issues as well as options to resolve.