Get up to £3000 towards the cost of a Gigabit Broadband connection for your business
DB Group is an accredited supplier of the Government’s Gigabit Broadband Voucher Scheme – offering businesses like yours up to £3,000 towards the infrastructure costs of a gigabit-capable connection, enabling you to make use of these latest technologies and gain a competitive advantage over your competitors.
A Full fibre broadband connection offers the best and most reliable internet speeds available, and the government is committed to a vision of Britain with full fibre connectivity. As part of this commitment, the Government has launched the Gigabit broadband vouchers, that can be used by small businesses to contribute to the installation cost of a gigabit-capable connection.
Businesses can claim up to £3,000 against the cost of connection either individually or as part of a group project.
Who is eligible?
- Your business has up to 249 employees
- Your business has a balance sheet of less than €43 million
- Your business has a turnover not exceeding €50 million
- Your business has received less than €200k in public grants over last 3 years
Connectivity Matters
If your business is already lucky enough to have a gigabit-capable service then the Gigabit Broadband Voucher Scheme isn’t available to you. To be eligible your new connection must:
- DB Group must deliver a minimum of 100Mbps to your premises
- DB Group must offer to double your current speed
- DB Group must install your connection within 12 months of voucher application
Act Quick
The scheme ends on March 2021 or when the £67 million fund runs out, let us start the conversation - no obligations, just get in touch by calling 0330 058 3405 or visit our contact us page here.
By 2020, nearly one in two people will be diagnosed with cancer in their lifetimes. In some way, shape or form, Cancer will, unfortunately, affect the lives of all of our staff, customers, and partners. Cancer knows no boundaries or limits, which is one of the many reasons we want to help support the work that Macmillan Cancer Support does, we believe it is a charity that everyone should get behind. By supporting Macmillan, we will be demonstrating to our staff and customers our commitment to do our bit to help a cause that truly resonates with each and every one of us.
In making Macmillan Cancer Support our charity of the year, we will be planning a number of events over the next 12 months to raise funds and offer support. We have always supported the World’s Biggest Coffee Morning and plan to make this year's event bigger and better. To aid our fundraising, our very own Shelagh Duguid will be taking on the Rob Roy Mighty Hike, which is a 26 Mile hike from Callander to Killin. Throughout the year we take part in a number of other events, so please watch this space for updates.
We welcome all your donations to help our team reach their goals https://www.justgiving.com/fundraising/goilers
Zenergi Complaints Procedure
Our single operational objective is to delight customers, so we take all complaints seriously. If there are any issues and you are a customer, your Relationship Manager should be your first port of call. If you are unsatisfied with the outcome, you can follow our formal complaints procedure outlined below.
Step 1
Please get in touch with us at the earliest opportunity by logging your complaint via:
Telephone – 02380 286300
Email – complaints@zenergi.co.uk
Post – No. 3 Benham Road, Benham Campus, University of Southampton Science Park,
Chilworth, Hampshire, SO16 7QJ
Contact DB Group:
Phone:01506 848 848
Email: info@dbgroupeurope.com
Step 2
Your enquiry will be handled by an appropriate senior member in the relationship management team who will get in touch to discuss the complaint. We will aim to respond to your enquiry within 10 working days, with a resolution as soon as
possible.
Step 3
If you are unhappy with the resolution, you may wish to lodge an appeal. Please raise this with the appropriate senior member within 28 calendar days of receiving a response from them. Include the grounds of your appeal. The appeal will then be considered by a Director of the organisation for the final internal review.
Step 4
Should you remain unhappy with the outcome or if your complaint is not resolved directly by Zenergi within eight weeks; you can lodge a complaint with Ombudsman Services directly who will review this in due course. An independent review can be requested from Ombudsman Services if:
Ombudsman Services will host an Alternative Dispute Resolution upon receipt of any complaint and will liaise with the relevant parties through the process. This is an impartial and free service and Ombudsman Services can be contacted via the below methods of communication.
Post: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF
Phone: 0330 440 1624
E-mail: enquiry@ombudsman-services.org
Integrated Management System Policy
Launched in 1996 as David Brown Consulting to provide energy management consultancy services across a range of sectors, we rebranded to DB Group (Europe) Ltd. in 2017 and as a Company, we use market leading technology to secure the best business rates for electricity and gas, as well as the supply of telecommunications products and services.
Continual improvement of all our processes and responsible environmental management through a commitment to protection of the environment and the prevention of pollution and implementation of the waste hierarchy in reducing, re-using and recycling all waste materials and the safety and well-being of all our stakeholders is a primary objective of our organisation. To support our stated aims we have established an integrated quality, environmental and health and safety management system compliant with requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018.
Our system seeks to:
- Ensure compliance with legal and other requirements relevant to our activities.
- Identify and implement controls that will minimise the significant impacts of our activities and prevent pollution and enable our staff and stakeholders to operate in a safe environment through the reduction and elimination of incidences of injury and ill-health.
- Identify objectives and implement projects to enable improved service, environmental and health and safety performance.
- Provide a framework for the provision of the effective training of our staff and the setting of objectives to help improve our business
We take this commitment to all our interested parties seriously and we are dedicated to maintaining and improving upon the highest levels of customer service, environmental responsibility, HS and social responsibility.
Our policy is actively communicated to our staff and additionally it is made available to other interested parties on request and through publishing on our website.
Nicholas Gribben
Human Resources Director
