DB Water Hub » Supplier Support

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Not sure who your supplier is or how to contact them? We can help…

Want to find out who the wholesale provider of your water is i.e. who’s pipes deliver your water? You can find out here: Find your supplier | Water UK

If you are a business or non-household customer, you will have a “Licensed Provider” or “Water Retailer” who bills you for your water and waste services. If you need to know who this is, we can help.



If your site is in Wales, your provider is likely to be Dwr Cymru, Welsh Water, but some postcodes cross the border with English suppliers. If you’re still unsure we can help


A full list of Scotland Licensed Providers can be found at: https://www.scotlandontap.gov.uk/


A full list of English Water Retailers can be found at: Open Water | the website for the open water market


If your site is in Northern Ireland, your supplier is Northern Ireland Water.

Having trouble contacting your supplier? DB Group customers have access to full case management of all supplier queries. If you’d like our help with this, click here.

I want to switch supplier? We can go to market on your behalf and provide you with a variety of options. If you’d like our help with this, click here.

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