Smooth Transition to the ISDN 2025 Switch-off: A Guide for Businesses
The ISDN switch-off is a major event that will impact organisations of all sizes in the UK. In this blog post, we discuss the importance of this transition and provide tips on how you can prepare.
- 2018: BT makes formal notification to stop selling and withdraw ISDN.
- 2020: Five-year reminder that ISDN and PSTN will be withdrawn.
- 2023: Stop sell of new ISDN and PSTN services begins.
- April: Forced migration to SIP/cloud telephony begins.
- December: ISDN and PSTN services are withdrawn.
We have just entered the stop sell phase of the ISDN switch-off. What does this entail?
It means that organisations can no longer purchase new ISDN lines or renew existing contracts. This is a significant milestone in the ISDN switch-off process, and it is important that organisations start planning their migration to a new technology as soon as possible.
Key Points During the Stop Sell Phase:
- No new orders for any analogue line/ISDN lines or standard broadband.
- No changes to any existing services.
- Organisations should start planning their migration to a new technology
What does the ISDN switch off mean for my organisation?
- ISDN and PSTN are being phased out. BT has announced that it will stop providing these services in 2025. This means that organisations that are still using ISDN or PSTN will need to switch to a new technology before that time.
- Change can be a good thing... These are legacy technologies that is not as reliable as modern alternatives, such as VoIP,. which is a more robust and scalable technology that can provide better call quality and reliability.
- Because they are an aging technology, the costs are increasing, while the cost of VoIP is decreasing. This means that organisations can save money by making the switch.
- The ISDN switch-off will impact organisations of all sizes as it also affects Analogue Phonelines, which, in turn, can the affect the broadband that you use also. No organisation is too small to be affected by this major event.
How can you prepare your business for the ISDN switch-off?
- Start planning as early as possible to minimise disruption. The ISDN switch-off is a major event that will take time to plan for. Organisations should start planning as early as possible to minimise any disruption.
- Evaluate your current telecommunications needs. Before you can choose a new technology, you need to evaluate your current telecommunications needs. This includes understanding your call volume, features, and budget.
- Choose a new technology. There are several different technologies to switch to, such as VoIP, SIP trunking, and hosted PBX. The best technology will depend on your organisation’s specific needs.
- Migrate your data. If you are switching to a new technology, you will need to migrate your data. This includes your phone numbers, contacts, and voicemail recordings.
- Test your new system. Once you have migrated your data, you need to test your new system to make sure it is working properly.
How can DB Comms support with the ISDN 2025 Switch-off?
DB Comms is a leading provider of business telecommunications solutions for businesses. We can help you prepare for the ISDN switch-off by:
- Providing expert advice on the ISDN switch-off
- Evaluating your telecommunications needs
- Choosing the right technology for your organisation
- Migrating your data
- Testing your new system
We understand that running your organisation is your top priority, so let us take care of the ISDN switch-off for you. We'll handle everything from planning to implementation, so you can focus on what you do best.
Time is key
The ISDN switch-off is a big change, but it doesn't have to be a headache. DB Comms can help you make the transition to VoIP with ease. We'll take care of everything from planning to implementation, so you can focus on what you do best.
Don't leave your organisation's future to chance. Contact DB Comms today for a personalised consultation and find out how we can help you prepare for the ISDN switch-off. Your smooth transition begins here.
ISDN - Integrated Services Digital Network
PSTN - Public Switched Telephone Network
VoIP - Voice over Internet Protocol
Since their beginnings in 1891 when the very first piece of knitwear came off the knitting frames at the Lanark site, Glenmuir has committed itself to create golfwear with impeccable care, skill and dedication to the craft.
In a strive to deliver best in class user experience for its customers and staff alike, Glenmuir were keen to review its ageing telephony and connectivity environment. From a telephony point of view, it was disjointed at best with various providers involved, in addition, their system was end of life and was using legacy ISDN technology. As well as the system being end of life there where crucial limitations in terms of disaster recovery and mobile/remote working options.
What DB Comms did
In terms of connectivity Glenmuir where and are no different to most modern businesses they have a growing dependency on Cloud technology, with email, CRM and many other business-critical applications requiring a fast, reliable internet connection. Historically the business multiple FTTC connections, stitched together all serving different purposes, which served its purpose at the time but failed to deliver dedicated bandwidth, quality of service, ease of failover, or simplicity of service. The business always appreciated the benefits of having a dedicated Ethernet service but had always conceived the set-up costs to be prohibitive.
Outcome for Client
To underpin this new solution Glenmuir took advantage of the Government Gigabit Voucher Scheme (GBVS) , this is a publicly funded pot of £67 million, this can be utilised by businesses in the UK to help them connect to Fibre to the Premises (FTTP), in this scenario, Glenmuir opted for 100/1000 Mbps solution, which would provide them ample bandwidth for their current requirements, whilst providing scalability to meet the future demands of the network.
As part of The project we have deployed our “Cloud Voice Complete” solution, in doing this we offered an easy to administer, flexible and feature-rich system, we eliminated all UK Call spend by providing free local, national and mobile calls. As the system is licensed on a per-user basis, we created a flexible pricing structure to accommodate future growth. By providing a fully managed and inclusive service we have removed the burden of expensive maintenance and engineer call outs.
"DB Comms has been one of our trusted technology advisors for several years, they’ve always gone the extra mile to understand our business and offer solutions that fit our requirements. As a result, myself and my fellow Directors would have no hesitation in recommending DB Comms to any other company looking to review and upgrade their current technology solutions."
Get Digital is set up to help increase the digital capabilities of service users and staff within the homelessness sector. They do this by providing training, support and resources. They want people affected by or working in homelessness to experience an improved quality of life by benefiting from the digital world.
The outbreak of the Coronavirus has led to a greater reliance on digital for many of our daily activities: from socializing with friends, managing finances or finding reliable information on health,
the latest news and updates from the government.
Digital has never been so critical to our lives. Social distancing and self-isolation has reduced our ability to communicate face to face. There are many ready-made digital communication tools to help us stay in touch. Email, messaging, and/or video tools are essential in the current climate to reduce social isolation and for people to access support. These tools are vital to help us to connect with the people and organisations in our lives.
What DB Comms did
DB Comms are the first provider of the necessary technology & equipment needed to support this campaign. To help promote digital inclusion, DB Comms has provided handsets and ensured that mobile broadband is accessible within temporary accommodation for those experiencing housing issues during this difficult time.
Outcome for Client
How will this help the project users…
- Reducing isolation and maintaining face-to-face contact during social distancing
- Ability to stay in touch with friends, family & support worker through instant messaging apps
- Up-to-date information about Covid-19 advice and access to NHS website
- Find updates on the latest news that are reliable and up-to-date from sources as BBC news and the government websites
- Providing contact with homelessness providers, social services, banks, landlord and emergency support
“DB Comms have been extremely helpful, responsive and supportive of this project. They have enabled
us to quickly deliver digital access to the people we support. This will change lives.”
Jamie Trout, Digital Inclusion Programme Manager
Scottish Council for Voluntary Organisations (SCVO)
We have a long-standing relationship with the Scottish Council for Voluntary Organisations (SCVO) having worked with them and their
members for several years, offering valuable industry knowledge and supporting a range of connectivity and telephony solutions.
Back in March 2020, SCVO identified a need to enhance its mobile and remote working solution. The legacy solution was based on physical hardware, with any options for mobile working requiring expensive licences or additional hardware. This had previously been acceptable as the organisation only had a small number of employees with these needs, however, given Government guidance and National Lockdown, SCVO now had a far wider requirement for mobile and remote working.
What DB Comms did
Teams Telephone System
Through consultation we agreed that the organisation would like to leverage its investment in Microsoft Teams and in particular the Teams Telephone System add on.The Microsoft Teams Telephone System offered the organisation a single endpoint i.e. the Teams app to use for all internal and external communications via voice, video and instant messaging
Given that the Microsoft Direct Call packages can be slightly restrictive, with the cost of calls and the requirement for users to be linked to a credit card, we were able to offer our ‘direct routing’ platform for Teams Telephone System which not only adds a voice route to MS Teams, but also adds our call management platform so you can build call plans, confirm messages, disaster recovery, voicemail to email and much more via a simple to administer web-based platform – without any technical PowerShell skills required.
Outcome for Client
Not only has the project enabled SCVO to move to a fully flexible remote working solution, allowing them to function as normal as possible throughout the Coronavirus Pandemic, but it provided them with a platform to build their flexible working strategy around in the future.
"DB Comms understood our requirements and future vision for Enterprise voice via the Cloud. They demonstrated excellent knowledge of the Teams Direct. Routing product and how to implement this in a way that would work best for us. The expert consultancy provided ensured a smooth and quick onboarding for our employees. Teams Direct Routing has helped us simplify and streamline business collaboration. We now have an effective single platform for internal and external communications. I’d highly recommend DB Comms to anyone."
DB Comms improves productivity and security for Glasgow Sculpture Studios
Glasgow Sculpture Studios is a third-sector arts organisation located in the heart of Glasgow, providing 39 individual artist studios and project spaces for rent. The organisation had a shared WiFi network, which was causing a number of issues for the tenants including poor performance, security risks and reduced productivity. To address these concerns, Glasgow Sculpture Studios enlisted the services of DB Comms.
The existing shared WiFi network was presenting a number of challenges for tenants. The network had poor performance, leading to slow internet speed and dropped connections. Security risks were also a concern, as tenants were sharing the same network, increasing the likelihood of cyberattacks. Furthermore, productivity was reduced and tenants struggled to access the internet and use online tools.
What DB Comms did
DB Comms installed a new fully managed WiFi network, which involved installing individual access points in each of the 39 studio and project spaces. Each space was equipped with its own access point and SSID, built on its own private VLAN. In addition, each space was given a wired LAN, which was on the same VLAN as the WiFi providing each tenant with a private, secure wireless and wired data network.
Outcome for client
The new WiFi network provided a number of benefits for tenants, including improved performance, increased security and enhanced productivity. With each tenant having their own access point, internet speeds improved significantly and connections were no longer dropped. In addition, the private VLANs ensured that each tenant had a secure network, reducing the risk of cyberattacks. As a result, tenants were able to work more efficiently, using online tools and accessing the internet without interruption.
DB Comms was able to address the challenges faced by Glasgow Sculpture Studios by installing a new fully managed WiFi network. By providing each tenant with their own access point and private VLAN, the new network improved performance, security and productivity. Glasgow Sculpture Studios was pleased with the results and is now able to offer studio holders a high-quality WiFi network, enhancing their overall experience at the organisation.
The Vittoria Group, Edinburgh's favourite Italian family restaurant, features award-winning eateries around the city. An Edinburgh institution since 1970, the Group also has four La Favorita Delivered take away shops which sell and deliver their award-winning pizzas across Edinburgh.
The previous telecoms set up across five restaurants, four takeaway shops and one head office were the result of supplier decisions made from necessity rather than value or service and due to rapid growth our client ended up with a situation that was less than desirable.
- The group had multiple providers across 10 locations for telephone lines and broadband services across various sites
which became very difficult to control and budget
- The situation caused confusion for staff members who didn't know who to report service issues to
- The business experienced several outages and losses of business as they had no disaster recovery plan
- We became a single provider for all telecoms and broadband services across the group, thus consolidating billing and simplifying the management
- As part of our take over process we reviewed all available broadband services and recommended upgrades
- Worked closely with the client's IT provider to ensure all the broadband changes and associated router configurations and hardware upgrades were handled seamlessly
- Addressing disaster recovery, we installed a secondary broadband circuit for failover purposes, this was essential at the sites which rely on connectivity for online ordering
- Legacy analogue phone lines were upgraded to our Hosted VoIP platform, this brought many call handling features, improving call management and customer experience
- Universal solution across all sites making it simple for staff to work in different branches and operate in a similar environment
- One simple invoice, broken down into cost centres, making it simple for the finance department to understand all costs assigned with telecoms for
each location resulting in savings in excess of £8000 per annum
- To follow disaster recovery processes we left staff with easy to follow guides to help them get back on line quickly and easily
- The client now has a dedicated DB Comms account manager which helps staff at the restaurants and take away stores as they now have a single point of contact for all types of moves/add and change enquiries