The Client

Glasgow Sculpture Studios is a third-sector arts organisation located in the heart of Glasgow, providing 39 individual artist studios and project spaces for rent. The organisation had a shared WiFi network, which was causing a number of issues for the tenants including poor performance, security risks and reduced productivity. To address these concerns, Glasgow Sculpture Studios enlisted the services of DB Comms.

Requirement

The existing shared WiFi network was presenting a number of challenges for tenants. The network had poor performance, leading to slow internet speed and dropped connections. Security risks were also a concern, as tenants were sharing the same network, increasing the likelihood of cyberattacks. Furthermore, productivity was reduced and tenants struggled to access the internet and use online tools.

What DB Comms did

DB Comms installed a new fully managed WiFi network, which involved installing individual access points in each of the 39 studio and project spaces. Each space was equipped with its own access point and SSID, built on its own private VLAN. In addition, each space was given a wired LAN, which was on the same VLAN as the WiFi providing each tenant with a private, secure wireless and wired data network.

Outcome for client

The new WiFi network provided a number of benefits for tenants, including improved performance, increased security and enhanced productivity. With each tenant having their own access point, internet speeds improved significantly and connections were no longer dropped. In addition, the private VLANs ensured that each tenant had a secure network, reducing the risk of cyberattacks. As a result, tenants were able to work more efficiently, using online tools and accessing the internet without interruption.

DB Comms was able to address the challenges faced by Glasgow Sculpture Studios by installing a new fully managed WiFi network. By providing each tenant with their own access point and private VLAN, the new network improved performance, security and productivity. Glasgow Sculpture Studios was pleased with the results and is now able to offer studio holders a high-quality WiFi network, enhancing their overall experience at the organisation.

Client

The Vittoria Group, Edinburgh's favourite Italian family restaurant, features award-winning eateries around the city. An Edinburgh institution since 1970, the Group also has four La Favorita Delivered take away shops which sell and deliver their award-winning pizzas across Edinburgh.

Requirements

The previous telecoms set up across five restaurants, four takeaway shops and one head office were the result of supplier decisions made from necessity rather than value or service and due to rapid growth our client ended up with a situation that was less than desirable.

• The group had multiple providers across 10 locations for telephone lines and broadband services across various sites
  which became very difficult to control and budget
• The situation caused confusion for staff members who didn't know who to report service issues to
• The business experienced several outages and losses of business as they had no disaster recovery plan

Actions

Phase 1:

• We became a single provider for all telecoms and broadband services across the group, thus consolidating billing and simplifying the management
• As part of our take over process we reviewed all available broadband services and recommended upgrades
• Worked closely with the client's IT provider to ensure all the broadband changes and associated router configurations and hardware upgrades were handled seamlessly

Phase 2:

• Addressing disaster recovery, we installed a secondary broadband circuit for failover purposes, this was essential at the sites which rely on connectivity for online ordering
• Legacy analogue phone lines were upgraded to our Hosted VoIP platform, this brought many call handling features, improving call management and customer experience

Outcome

• Universal solution across all sites making it simple for staff to work in different branches and operate in a similar environment
• One simple invoice, broken down into cost centres, making it simple for the finance department to understand all costs assigned with telecoms for
  each location resulting in savings in excess of £8000 per annum
• To follow disaster recovery processes we left staff with easy to follow guides to help them get back on line quickly and easily
• The client now has a dedicated DB Comms account manager which helps staff at the restaurants and take away stores as they now have a single point of contact for all types of moves/add and change enquiries

Amount Saved

£8,000