Scheduled Phone Downtime: DB Comms Customers

We wanted to inform you of an important update regarding our phones. Tomorrow, between 9:00 a.m. and 12:00 p.m., we will be undergoing a necessary upgrade to improve our phone system.

During this period, our phone lines will be temporarily unavailable, meaning you won't be able to reach us via phone. We understand the importance of accessibility and want to assure you that we are taking measures to minimise any inconvenience.

While we anticipate that the upgrade process will be smooth and efficient, there may be some delays in our ability to respond to calls immediately after 12:00 p.m.

In the meantime, if you require assistance during the upgrade window, please feel free to reach out to us via email.

We apologise for any inconvenience this may cause and appreciate your understanding as we work to enhance our services. Thank you for your continued support and patience.

What is the biggest challenge for people switching to digital telephony?

1. Introduction to IP telephony and the need to switch

IP telephony, also known as Voice over Internet Protocol (VoIP), uses the internet to transmit voice calls. The technology has several benefits when compared to Analogue and ISDN lines:

2. Challenges facing those switching to IP telephony.

With the 2025 Switch Off looming, besides necessity, there are compelling advantages for migration to IP telephony, but that does not mean it will be plain sailing.

3. How to switch to IP telephony

Any successful migration needs a little bit of planning, here are some key considerations:

  1. Assess current needs: You may have a simple solution at the moment, but try to move past what you have now, and think about what would improve your business.
    • Advanced Call Routing
    • Remote Working
    • Call Recording
    • Audio Branding
  2. Choose a provider: Work with a company you can trust, someone who can demonstrate a proven track record and have the infrastructure to support your growing business.
  3. Plan and design: Work with your provider to agree a plan and timescales that match with your goals for the deployment, taking into consideration device types, application access, calling plans, hunt groups and system schedules. Make sure you have a clear definition of who is doing what, especially if you have different suppliers and contractors involved.
  4. Equipment procurement: Ensure you properly scope the hardware and software required such as IP phones, routers, call management software etc before deployment. This should all be tested ahead of the switch over date.
  5. Installation and configuration: Make sure everyone is aware of the plan and staff all know what challenges they might face, including downtime This will ensure that there are no surprises and plans can be made accordingly.
  6. User training and support: Ensure you enjoy the benefits of your new system, by training your staff properly. Having the documentation available for new starts and existing staff to refer back to is a good idea too.
  7. Testing and go-live: Conduct thorough testing to ensure everything in your system functions optimally before transitioning to live operations.

4. Benefits of switching to IP Telephony

Organisations that embrace IP telephony can reap a multitude of benefits:

5. Conclusion

The transition to IP telephony is an essential move and one that will benefit organisations seeking to streamline their communication infrastructure and leverage the power of digital technologies. By carefully considering the challenges and implementing a well-defined migration plan, businesses can effectively embrace IP telephony and pave the way for a new era of seamless communication and enhanced business operations.

Scottish Charities: The Stop Sell Phase of the PSTN Switch Off and What It Means for You

The stop sell phase of the PSTN switch off commenced on September 5, 2023. This means that all providers in the UK have ceased offering traditional phone lines, including ISDN. This also applies to legacy broadband services that utilise the copper line, such as ADSL and FTTC broadband. Additionally, you cannot make changes it any existing analogue telephony – like adding an extra line as an example.

This is a significant milestone in the PSTN switch off process, and it is important for Scottish charities to start planning their migration to a new technology as soon as possible.

Here are some things that Scottish charities need to know about the stop sell phase:

Here are some tips for Scottish charities on how to prepare for the stop sell phase: 

The PSTN switch off is a major change, but it is an opportunity for Scottish charities to upgrade to a more modern and reliable telephony solution. By planning ahead and choosing the right solution, charities can ensure that they continue to communicate effectively with their donors, volunteers, and beneficiaries.

Jargon busting 

ISDN - Integrated Services Digital Network 

PSTN - Public Switched Telephone Network 

VoIP - Voice over Internet Protocol